DELIVERY, FULFILLMENT & PRODUCTION
Delivery and shipping services are available exclusively within the contiguous United States. Orders placed from or shipping to locations outside this region (including Alaska, Hawaii, and U.S. territories) cannot be accepted or fulfilled at this time.

FREIGHT & CARRIERS
Depending on the size and weight of your order, your items will ship via FedEx Ground, UPS, or a Scheduled Freight Partner. Accurate shipping options will automatically display at checkout based on your cart.

FedEx Ground or UPS: Typically applies to orders totaling under 150 lbs.
Freight Partner: Reserved for oversized items or orders totaling 150 lbs and over.

STANDARD SHIPPING ONLY
We prioritize craftsmanship, material integrity, and quality control over speed. As a result, expedited, rush, or same-day shipping is not available. Each order is given the time and attention it requires to meet our standards before it leaves our facility. Inventory allocation and production scheduling occur only after full payment is received.

ORDER DELAYS
Delivery and production timelines provided by MONCO LLC are good-faith estimates and are not guaranteed. Lead times may be affected by production schedules, raw material availability, and shipping logistics. MONCO LLC will communicate proactively if a significant delay is expected.

PRICING & AVAILABILITY
Product pricing and availability are subject to change without notice and are not guaranteed until full payment has been received and order documentation is complete. MONCO LLC makes every effort to maintain accurate pricing; however, raw material costs and supply conditions may fluctuate.

FINAL SALE & NO RETURNS
All orders are considered final sale. Once an order is placed and confirmed, items are not eligible for a refund or cancellation. Additionally, MONCO LLC is not responsible for packages that are lost or stolen after delivery.

Exceptions: We will evaluate exceptions in the event you receive a defective or incorrect item, or an item damaged prior to freight transit. If there is an error with your order, please notify us immediately with photographs and a written description of the issue.

STANDARD, CUSTOM & SPECIAL-ORDER PRODUCTS
Products classified as custom, made-to-order, unfinished, close-out, or clearance are sold as-is and are not eligible for cancellation, modification, or return once the order has been placed and confirmed. Custom orders are produced specifically to your selections and specifications, and production begins promptly upon order confirmation. It is the client's responsibility to verify that all selected products (including species, grade, dimensions, finish, and quantity) are appropriate and accurate for the intended application before finalizing the order.

MONCO LLC is not responsible for client selections that later prove unsuitable for the project.

CLAIMS PROCESS & WARRANTIES
MONCO LLC does not offer a standard product warranty. Any defects or product-related issues are handled entirely through our internal claims process. Solutions or resolutions offered are at the sole discretion of MONCO LLC. We do not cover damage caused by improper storage, misuse, neglect, moisture exposure, failure to follow care guidelines, or installation by parties other than MONCO LLC.

Filing a Claim: All claims must be submitted in writing to info@moncollc.com within 90 days of receiving your item. Claims submitted after 90 days will be deemed accepted by the customer and cannot be processed. Please include clear photographs and a detailed description of the issue in your email.

Third-Party Warranties: Any warranty coverage provided for non-MONCO products is offered solely by the original manufacturer or vendor. It is the customer's responsibility to confirm whether a third-party warranty applies and to submit inquiries directly to that vendor.

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MATERIAL PROCUREMENT

These policies apply when MONCO LLC, acting as an authorized agent on a client’s behalf, sources or purchases materials from third-party manufacturers, vendors, or suppliers in connection with any services we provide.

AGENCY ROLE & LIMITATIONS
When MONCO LLC procures materials on behalf of a client, we act solely as a purchasing agent and do not serve as the manufacturer, distributor, or warrantor of those products. MONCO LLC assumes no liability, warranty, or guarantee for the performance, condition, or longevity of third-party materials. All material selections approved and paid for by the client are considered final and non-refundable through MONCO LLC.

THIRD-PARTY WARRANTIES, RETURNS & CLAIMS
All product warranties, return eligibility, and defect claims for materials procured on the client's behalf are governed exclusively by the original manufacturer's or supplier's policies. Return eligibility for these materials cannot be guaranteed, as third-party return policies vary and are outside of our control. MONCO LLC shall not be held liable for any damages, project delays, or additional costs arising from material defects, backorders, supply shortages, shipping damage in transit, or any other issue attributable to a third-party vendor. Clients are encouraged to review manufacturer warranty documentation for all procured products prior to purchase.

CLIENT RESPONSIBILITY FOR MATERIAL SELECTIONS
The client is solely responsible for confirming the suitability of all selected materials—including species, grade, dimensions, finish, color, and quantity—for the intended application. By approving a material selection and authorizing purchase, the client accepts the quality, quantity, and specifications of all products procured. MONCO LLC disclaims liability for material selections made by the client that later prove unsuitable, incompatible, or insufficient for the project.

PRICING & AVAILABILITY OF PROCURED MATERIALS
Pricing and availability of third-party materials are determined by the original manufacturer or supplier and are subject to change without notice. MONCO LLC will provide the most accurate pricing available at the time of the estimate; however, manufacturers and suppliers reserve the right to adjust costs, discontinue products, or modify availability at any time. In the event of a significant price change after approval but before fulfillment, we will notify you and provide options to proceed or cancel.

LEAD TIMES FOR PROCURED MATERIALS
Delivery timelines for third-party materials are estimates provided by the manufacturer or supplier and are not guaranteed by MONCO LLC. Lead times may be affected by manufacturer production schedules, supply chain conditions, and shipping logistics beyond our control. Installation or project scheduling will not commence until all procured materials have been received and inspected.

DELIVERY, STORAGE & ACCLIMATION OF PROCURED MATERIALS
Clients must ensure that the delivery location is safe, secure, dry, climate-stable and accessible for the arrival of materials purchased that are going to be used in conjunction with our services. Standard delivery includes curbside or threshold placement only, unless an alternative arrangement has been confirmed in writing prior to the delivery date. Interior placement, stair carries, or deliveries requiring special equipment or services are subject to additional fees.

The client is responsible for ensuring that the home and areas delivered meet the acclimation requirements for the specific materials received. Improper storage—including exposure to moisture, direct sunlight, or temperature extremes—may compromise product integrity and void manufacturer warranties. MONCO LLC is not responsible for material damage resulting from improper storage conditions after delivery.

INSPECTION & ACCEPTANCE OF PROCURED MATERIALS
The client is responsible for inspecting all third-party materials upon delivery. Any defects, damage, or discrepancies must be reported to MONCO LLC within forty-eight (48) hours of receipt so that we may coordinate a claim with the original vendor on your behalf. Once materials have been installed, they are considered accepted in their delivered condition, and claims for visible defects or shipping damage will be subject to the manufacturer's policies.