Any modifications to the original scope of work—including additions, substitutions, or reductions—require a written and signed Change Order before the changed work begins. The Change Order must include an acknowledgment of the revised scope, an updated timeline if applicable, and full payment of any additional costs.

If a client declines a change that MONCO LLC determines is required for proper completion, code compliance, or structural integrity, MONCO LLC may discontinue services without penalty or liability. In such cases, the client remains responsible for all costs incurred to date, any materials already procured, and any warranties that may be voided as a result of the incomplete or altered scope.

MONCO LLC performs only the labor and services expressly included in the approved estimate, proposal, invoice, or written change order. Work is performed in accordance with applicable NWFA guidelines and recognized industry standards. Any work outside the approved scope requires separate written authorization and may result in additional cost or time.

Clients are solely responsible for pre-existing, hidden, or unforeseen conditions at the job site that may require remediation or additional work beyond the original scope. MONCO LLC reserves the right to discontinue or postpone services without penalty if such conditions are discovered and render the site unsafe or unsuitable for the contracted work.

MONCO LLC warrants its workmanship against defects in installation for a period of one (1) year from the date of project completion. This warranty covers labor-related defects only and does not extend to issues caused by defective or unsuitable materials, moisture intrusion, subfloor or structural movement, accidental damage, misuse, neglect, improper maintenance, or failure to maintain proper environmental conditions post-installation.

To make a claim, the client must provide written notice describing the issue toinfo@moncollc.comwithin the warranty period, including photographs and a description of the concern. MONCO LLC will evaluate the claim and, at its sole discretion, determine whether the issue falls within the scope of this warranty. If a valid workmanship defect is confirmed, MONCO LLC's sole obligation—and the client's exclusive remedy—is to repair or re-perform the defective work.

This workmanship warranty applies exclusively to labor performed by MONCO LLC. It does not extend to materials provided by third parties, nor does it cover issues resulting from conditions outside of our control. This warranty is provided in lieu of all other warranties related to labor, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

When MONCO LLC procures materials on behalf of a client, we act solely as a purchasing agent and do not serve as the manufacturer, distributor, or warrantor of those products. MONCO LLC assumes no liability, warranty, or guarantee for the performance, condition, or longevity of third-party materials. All material selections approved and paid for by the client are considered final and non-refundable through MONCO LLC.

Any warranty coverage provided for non-MONCO products is offered solely by the original manufacturer or vendor. It is the customer's responsibility to confirm whether a third-party warranty applies and to submit inquiries directly to that vendor.

All product warranties, return eligibility, and defect claims for materials procured on the client's behalf are governed exclusively by the original manufacturer's or supplier's policies. Return eligibility for these materials cannot be guaranteed, as third-party return policies vary and are outside of our control. MONCO LLC shall not be held liable for any damages, project delays, or additional costs arising from material defects, backorders, supply shortages, shipping damage in transit, or any other issue attributable to a third-party vendor. Clients are encouraged to review manufacturer warranty documentation for all procured products prior to purchase.

Work will not commence, and agent materials will not be ordered, until all required payments or deposits have been received and cleared. Deposits are non-refundable through MONCO LLC once materials have been ordered or labor has been scheduled. Any concerns, refundability, or returnability of placed material orders should be directed at the entity items were ordered from. If a balance remains unpaid, MONCO LLC reserves the right to assess late fees, suspend active work, withhold deliveries, and pursue all available legal remedies (including the filing of mechanic's liens where permitted by law).

Clients may cancel services without penalty until midnight of the third (3rd) business day following the date of purchase or contract signing, consistent with applicable consumer protection regulations. Cancellations must be submitted in writing to info@moncollc.com. After the cancellation window has closed, the client remains liable for all costs incurred, including but not limited to materials ordered or received, labor performed, subcontractor fees, restocking charges, and any non-recoverable expenses. Cancellation of installation labor services after a signed commitment or deposit has been received is subject to a twenty-five percent (25%) cancellation fee based on the contracted labor amount.

While all installations are performed in accordance with industry standards and best practices, final outcomes can be influenced by variables beyond our control—including subfloor moisture content, HVAC system performance, ambient humidity, structural settling, and the condition of the existing substrate. MONCO LLC assumes no liability for product performance issues, material failure, or aesthetic changes arising from environmental factors, client negligence, or failure to follow post-installation care guidelines.

The client is solely responsible for confirming the suitability of all selected materials—including species, grade, dimensions, finish, color, and quantity—for the intended application. By approving a material selection and authorizing purchase, the client accepts the quality, quantity, and specifications of all products procured. MONCO LLC disclaims liability for material selections made by the client that later prove unsuitable, incompatible, or insufficient for the project.

Pricing and availability of third-party materials are determined by the original manufacturer or supplier and are subject to change without notice. MONCO LLC will provide the most accurate pricing available at the time of the estimate; however, manufacturers and suppliers reserve the right to adjust costs, discontinue products, or modify availability at any time. In the event of a significant price change after approval but before fulfillment, we will notify you and provide options to proceed or cancel.

Delivery timelines for third-party materials are estimates provided by the manufacturer or supplier and are not guaranteed by MONCO LLC. Lead times may be affected by manufacturer production schedules, supply chain conditions, and shipping logistics beyond our control. Installation or project scheduling will not commence until all procured materials have been received and inspected.

Clients must ensure that the delivery location is safe, secure, dry, climate-stable and accessible for the arrival of materials purchased that are going to be used in conjunction with our services. Standard delivery includes curbside or threshold placement only, unless an alternative arrangement has been confirmed in writing prior to the delivery date. Interior placement, stair carries, or deliveries requiring special equipment or services are subject to additional fees.

The client is responsible for ensuring that the home and areas delivered meet the acclimation requirements for the specific materials received. Improper storage—including exposure to moisture, direct sunlight, or temperature extremes—may compromise product integrity and void manufacturer warranties. MONCO LLC is not responsible for material damage resulting from improper storage conditions after delivery.

The client is responsible for inspecting all third-party materials upon delivery. Any defects, damage, or discrepancies must be reported to MONCO LLC within forty-eight (48) hours of receipt so that we may coordinate a claim with the original vendor on your behalf. Once materials have been installed, they are considered accepted in their delivered condition, and claims for visible defects or shipping damage will be subject to the manufacturer's policies.

Clients are responsible for ensuring that the job site is safe, accessible, code-compliant, and free of hazards at all times. This includes, but is not limited to, obtaining all necessary permits, licenses, approvals, and HOA or community association consents required for the project prior to the start of any work. The work area must be cleared of furniture, personal belongings, and obstructions before the scheduled start date. Clients must maintain a functioning HVAC system and a climate-controlled environment during and after installation.

MONCO LLC is not liable for delays, fines, penalties, stop-work orders, or additional costs that result from the client's failure to meet these obligations. Failure to prepare the site may result in rescheduling fees or project delays.